1.1 Franks The Flooring Store are committed to safeguarding the privacy of our website visitors and service users.
1.2 We, i.e. Franks The Flooring Store are acting as the data controller with respect to the personal data of our website visitors and service users.
1.4 In this policy, “we”, “us” and “our” refer to us, Franks The Flooring Store. For more information about us, see Section 12.
2. What information do we collect?
We may collect, store and use the following kinds of personal data:
- (a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views)
- (b) information that you provide to us for the purpose of registering with us.
- (c) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
- (d) any other information that you choose to send to us.
The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
3.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
3.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
3.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Cookies used by our service providers
For a list of the cookies we use on our website, please see the table below:
The cookies used on our website are grouped into the following categories.
The below list details the cookies used in our website.
|PHPSESSID||This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed.|
|CookieLawInfoConsent||Records the default button state of the corresponding category & the status of CCPA. It works only in coordination with the primary cookie.|
|cookielawinfo-checkbox-necessary||Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Necessary" category .|
|cookielawinfo-checkbox-functional||The cookie is set by the GDPR Cookie Consent plugin to record the user consent for the cookies in the category "Functional".|
|cookielawinfo-checkbox-performance||Set by the GDPR Cookie Consent plugin, this cookie is used to store the user consent for cookies in the category "Performance".|
|cookielawinfo-checkbox-analytics||Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Analytics" category .|
|cookielawinfo-checkbox-advertisement||Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .|
|cookielawinfo-checkbox-others||Set by the GDPR Cookie Consent plugin, this cookie is used to store the user consent for cookies in the category "Others".|
|_gcl_au||Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.|
|_ga_5HXP2KZFYT||This cookie is installed by Google Analytics.|
|_ga||The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.|
|_gid||Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.|
|_gat_gtag_UA_140043292_1||Set by Google to distinguish users.|
|_gat_UA-140043292-1||A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The pattern element in the name contains the unique identity number of the account or website it relates to.|
|_hjFirstSeen||Hotjar sets this cookie to identify a new user’s first session. It stores a true/false value, indicating whether it was the first time Hotjar saw this user.|
|_hjIncludedInSessionSample||Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's daily session limit.|
|_hjAbsoluteSessionInProgress||Hotjar sets this cookie to detect the first pageview session of a user. This is a True/False flag set by the cookie.|
|_hjIncludedInPageviewSample||Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit.|
|_hjTLDTest||To determine the most generic cookie path that has to be used instead of the page hostname, Hotjar sets the _hjTLDTest cookie to store different URL substring alternatives until it fails.|
|test_cookie||The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.|
|_fbp||This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.|
You can manage your cookies preferences by clicking on the “Settings” button and enabling or disabling the cookie categories on the popup according to your preferences.
Should you decide to change your preferences later through your browsing session, you can click on the “Manage consent” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more out more on how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.
3.6 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies via these links: Managing cookies
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome).
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox).
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera).
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer).
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
3.7 Blocking all cookies will have a negative impact on the usability of many websites.
3.8 If you block cookies, you will not be able to use all the features on our website.
4. Using your personal data
We may use your personal information to:
- (a) administer the website.
- (b) improve your browsing experience by personalising the website.
- (c) enable your use of the services available on the website.
- (d) send you general (non-marketing) commercial communications.
- (e) send you email notifications which you have specifically requested.
- (f) send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications).
- (g) deal with enquiries and complaints made by or about you relating to the website.
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
In addition, we may disclose information about you:
- (a) to the extent that we are required to do so by law.
- (b) in connection with any legal proceedings or prospective legal proceedings.
- (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
6. Retaining and deleting personal data
6.1 Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 We will retain your personal data as follows:
(a) customer names, addresses, phone numbers, email addresses and card receipts will be retained for a maximum period of ten years.
(b) enquiry names, addresses, phone numbers, email addresses and card receipts will be retained for a maximum period of six months.
7. Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password- and firewall-protected) servers. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password.
8. Policy amendments
9. Your rights
9.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
9.2 We may withhold personal information that you request to the extent permitted by law.
9.3 You may instruct us at any time not to process your personal information for marketing purposes.
9.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes
10. Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
11. Updating information
Please let us know if the personal information that we hold about you needs to be corrected or updated.