At Frank’s, we don’t just sell flooring, we look after people. And when we say we offer outstanding customer care, we’re not talking about scripted smiles or ticking boxes. We mean proper, old-fashioned service – the kind that puts you first and keeps things simple, honest and friendly.
From the moment you walk into one of our stores to the day your new flooring is laid, we’ve got your back. We’ll help you choose the right floor for your space, your style, and your budget without pressure or jargon. It’s not just about solving problems, it’s about making sure you never feel like you’re on your own. That’s what customer care means to us. And after almost 30 years in the game, we’ve got it down to a fine art.
With us, you won’t get passed from pillar to post. You’ll speak to real people who know their stuff and genuinely care about getting things right.
Our staff will never push you into something you don’t need. They’ll listen, ask the right questions, and help you find the perfect flooring for your home. If you’ve got questions, we’ve got answers. And if something’s not quite right? We’ll sort it out.
We’re proud to say most of our customers come back time and time again – and that’s not just because of our prices. It’s because they trust us to be straight with them and look after them properly.
For us, great service doesn’t end at the till. Whether it’s delivery, fitting, or aftercare – we’re still here to help.
If you need help measuring up, we’ll do it. If you’ve got a query about fitting, we’ll walk you through it. If you’ve had your flooring down a while and need advice on care or cleaning, just ask. Our job isn’t done until you’re 100% happy with the floor under your feet.
We’re not about flashy gestures, we’re about consistently doing right by our customers. That’s why so many people in the North East choose Frank’s and recommend us to family and friends. It’s not just flooring, it’s flooring done properly, with people who actually care.
