Help Centre

Please complete the Customer Feedback Form using the link below if you would like to send your feedback to an area manager. This form sends an email directly to area managers to review.

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At Frank's we travel the world to make sure we can offer our customers the best prices, guaranteed. We buy better so you pay less. We believe that buying a carpet is a touchy, feely experience - that is why we only sell carpets from one of our stores, so you can touch and see your new carpet up close and personal.

We do indeed! We have a wide range of LVT in stock in all our stores. Visit your local Frank's to find out more.

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Yes, we offer a free estimating service to help our customers. We recommend you come in to store to select the flooring you like. This enables the estimator to give you a price in your home. If you’re happy with the price, you can place your order there and then, to save another visit to the store.

Yes, we do! We have a team of professional carpet fitters, who work with us and come highly recommended.

We will always work to meet your requirements; all carpets can be delivered within 48hrs because we carry 3 million square metres in stock. Your urgency is our priority.

Frank's stock a wide selection of 5m wide carpets, so you don’t need to worry.

Underlay is guaranteed for the life of your carpet. Therefore when buying a new carpet, you should always buy new underlay. Manufacturers will not guarantee a new carpet on old underlay or NO UNDERLAY.

That's no problem. We will allocate the stock to you, pay a deposit and contact us a week or 10 days before fitting.

Yes, we require your old carpet up, but if you have any problems with this, please speak to a sales assistant in-store, and they will always overcome them for you.

We advise that the room be as clear as possible, but we also understand that some things can’t be removed so speak to one of the sales team, they can always meet your requirements.

Finance is not currently available. However, if you speak to your nearest store, they may be able to arrange a payment plan to help.