Frequently Asked Questions

  • Q. Do you measure at Franks?
    A. Yes we offer a Free estimating service. We recommend you come in to store to select the flooring you like, this enables the estimator to give you a price in your home. If you’re happy with the price you can place your order there and then…to save another visit to the store.
  • Q. Do Franks fit carpets?
    A. Yes we do! We have a team of professional carpet fitters, who work with us and come highly recommended.
  • Q. If I buy a floor covering today how fast can I have it fitted/delivered?
    A. We will always work to meet your requirements; all carpets can be delivered within 48hrs because we carry over 20,000 rolls in stock.
  • Q. My room is bigger than 4m and I don’t want a join what option do I have?
    A. Franks stock a wide selection of 5m wide carpets.
  • Q. I've got underlay down, will I need to renew it if I buy a new carpet?
    A. Underlay is guaranteed for the life of your carpet, therefore when buying a new carpet you should always buy new underlay. Manufacturers will not guarantee a new carpet on old underlay or NO UNDERLAY.
  • Q. I don't need my flooring covering for 6-8 weeks?
    A. That`s no problem. We will allocate the stock to you, simply pay a deposit and contact us a week or 10 days prior to fitting.
  • Q. Do I need to take my old carpet up?
    A. Yes we require your old carpet up but if you have any problems with this please speak to a salesman in store and they will always overcome them for you.
  • Q. I have quite a lot of furniture in my room is that a problem?
    A. We advise that the room to be as clear as possible, but we also understand that some things can’t be removed so speak to one of the sales team, they can always meet your requirements.
  • Q. Is Franks still doing the full house deal for £799? What size is it based on? Does it include fitting?
    A. Yes we are still running the full house deal for £799! It is based on 80m2 and can also be worked out pro rata to suit your size. Fitting is included within the price. The price includes Carpet, Vinyl’s, Underlay, Grippers and door plates.
  • Q. Is finance available?
    A. Not at the moment, but it is in the pipeline.